• All orders must be submitted through flashbackmemories.ca.

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• Ensure all required information is provided before submitting your order (e.g. photo amount, title, songs...).

• Ensure your requested music will cover the videos duration, if not, video will remain silent. (Video lengths can be seen under photo amounts).

• Ensure you have a valid google account (Gmail) to access Google Drive.

• Ensure files (photos/videos) are the best possible resolution. Low quality files will remain low quality and blurry files will remain blurry. (Remember: no photo scanning or photo/video manipulation provided).

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• After your order is submitted, you will receive a confirmation with details to a google drive folder where your files can be uploaded. You may then share that folder with anyone you desire (assure those you share with have valid google accounts).

• Uploaded files must be provided in proper naming order (e.g. Photo 1, Photo 2...).

• Please respect your selected amount of photos (50, 100, 150, 200), any additional files will be disregarded.

• All necessary files must be uploaded in the drive within a 72 hour period.

• Once confirmed all files are organized & ready, expect to receive your personalized video within 5 days. Rush option available upon request.

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• After you’ve received your video, you’re permitted one round of edits/changes free of charge - Afterwards any additional edits/changes will require an additional charge of $50/hour.

• Videos will be delivered as 1920x1080(HD) .mp4 files. (Please note, final video length may slightly vary).

• All client files will be permanently deleted & google drive access will be revoked after 15 days.